Susan Driscoll

Susan Driscoll

Sr. Manager, Customer Success Innovation
VMWare

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About this Speaker

Susan serves as a Sr. Manager within VMware’s Customer Success Innovation & Intelligence department, focused on driving health and retention to longtail customers. Susan started her Customer Success career as a Technical Account Manager for a start-up company called CloudHealth Technologies, who was later acquired by VMware. After two years servicing large enterprise accounts, she shifted her focus to developing a Tech Touch program for CloudHealth, leading to her current role today. She has worked to create and implement an effective and cost-efficient Customer Success model using automation to improve the post-sale customer experience.

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